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How We Protect Your Account & Information

When you open an account with starlight 898, your personal data and payment details are encrypted and stored securely.

Account security verified on loginPayment data encrypted end-to-endNo data sold to marketers
starlight 898 How We Protect Your Account & Information
REACH US ANYTIME

Privacy Questions & Data Access Requests

Live Chat Support Our support team is ready to answer privacy questions and help you request access to your data during business hours. Open your account and head to the chat icon in the lobby.
Email Support Send privacy requests or data access inquiries to our support email and we will respond within five business days with details on how to proceed.
Account Settings Update your personal information, view your data, or request corrections directly in your account settings under Profile & Privacy after you log in.
HOW WE OPERATE

Data Security & Your Rights

Encryption & Storage

All personal data and payment information is encrypted in transit and at rest. We store your account details on secure servers and limit access to staff who need it to process your requests.

Cookies & Tracking

We use cookies to keep you logged in, remember your preferences and prevent fraud. Functional cookies are essential; analytics cookies help us improve the platform. You can disable non-essential cookies in your browser settings.

Account Verification

When you open an account or request a withdrawal, we verify your identity through your email, phone and payment method. This protects your account from unauthorized access and ensures payouts reach the correct person.

Data Retention

We keep your account data for as long as you hold an active account. After closure, we retain minimal records for legal and tax compliance, then delete or anonymize the rest within 90 days.

Third-Party Access

We only share your data with payment processors like DANA, OVO, GoPay and QRIS to complete deposits and withdrawals. No marketing partners, data brokers or advertisers receive your information.

Your Rights

You can request access to your data, update or correct information, or ask us to delete your account. Contact support with your request and we will guide you through the process with no delay.

Privacy Policy FAQs

We collect your name, email, phone number, date of birth and address to verify your identity and create your account. We also record your payment methods — DANA, OVO, GoPay or QRIS — and transaction history for processing withdrawals and preventing fraud.

Deposits through DANA, OVO, GoPay and QRIS are routed through encrypted payment gateways. Your card or wallet details are never stored on our servers; only a secure transaction reference is kept in your account.

No. We only share the minimum necessary data with payment processors to complete your transactions. We do not sell your information to marketers, data brokers or any third party outside legal obligations.

After you close your account, we retain essential records for legal and tax compliance for up to 90 days, then delete or anonymize the rest. You can request earlier deletion by contacting support.

Log in to your account and navigate to Profile & Privacy to view and download your information. Alternatively, contact our support team via live chat or email and we will process your request within five business days.

Yes, we use functional cookies to keep you logged in and prevent fraud. Analytics cookies help us improve the platform. You can disable non-essential cookies in your browser settings without affecting core account functionality.

Contact our support team immediately via live chat. We will verify your identity, secure your account, review transaction history and help you change your password and security settings.