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Terms & Conditions That Keep Your Account Safe

When you open an account with starlight 898, you're entering an agreement that protects both your account and our platform.

Account security and verification rulesDeposit and withdrawal proceduresDispute resolution process
starlight 898 Terms & Conditions That Keep Your Account Safe
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How to Reach Us About These Terms

If you have questions about how our terms affect your account—whether it's about deposits, withdrawals, dispute handling, or your privacy—we're here to explain.

Live Chat Support Open the chat bubble in the bottom-right corner of your account dashboard. Our team responds weekdays 09:00–22:00 WIB and weekends 10:00–20:00 WIB to answer questions about account terms and eligibility.
Email Support Send your question to [email protected] with your account email and a clear description of what you need. We reply within 24 hours on weekdays and 48 hours on weekends.
In-Account Help Centre Browse our searchable help section directly in your account menu. It covers common questions about account rules, payment methods, and withdrawal verification steps with step-by-step guides.
ACCOUNT PROTECTION

How We Keep Your Account Data Secure

Our terms require us to protect your personal information, payment details, and account history using encryption and regular security audits.

Encryption Standard

All transactions and account logins use 256-bit SSL encryption. Your deposit and withdrawal details are never visible in plain text, even to our team.

Data Retention

We retain account data for seven years post-closure for dispute resolution and regulatory compliance. After that period, personal information is securely deleted unless local law requires longer retention.

Cookie & Tracking Policy

We use cookies to remember your login, detect fraud, and improve the lobby experience. You can manage cookies in your browser; disabling them may limit some account features.

Third-Party Payment Partners

DANA, OVO, GoPay and QRIS handle your payment credentials directly—we never store full bank details. Their terms apply to those transactions in addition to ours.

Account Closure & Data Deletion

Request account closure in your settings. We flag the account as inactive, verify no pending withdrawals, and delete personal data after seven years unless a dispute is open.

Contact for Privacy Changes

Email [email protected] with any data-handling questions or requests to exercise your privacy rights. We'll confirm receipt within one business day.

Terms & Conditions Explained

New account holders often ask how our terms work in practice—especially around deposits, withdrawals, and what happens if something goes wrong. Here are the answers to questions we hear most.

Yes. When you complete registration and tick the terms checkbox, you're confirming you've read and agree to them. If you don't agree, you can't open an account. You can review them anytime in your account settings under Legal Documents.

Once a DANA deposit clears into your account, it's final and can't be cancelled. The funds become your balance in the lobby. If you believe it was sent by mistake or fraudulently, email [email protected] with proof within 48 hours.

Our terms state 1–5 business days. Withdrawals via OVO and GoPay typically clear within one business day after we verify your account. Bank transfers and QRIS can take 2–5 days depending on your bank's processing speed.

Contact [email protected] immediately with your transaction ID and bank statement. We investigate within 14 days, verify the payment records from DANA, OVO, GoPay or QRIS, and either reverse the charge, reissue the withdrawal, or explain the status.

Account name can't be changed once registered, as it must match your ID document for verification. To change your linked bank or e-wallet for deposits and withdrawals, email support with your new details and a copy of the account holder's ID.

Your deposits are held in segregated accounts separate from our operating funds. If starlight 898 faces financial issues, your balance is protected by our operational insurance and can be withdrawn where local law permits.

Email [email protected] with details of the breach, your account number, and relevant transaction IDs. We'll investigate and respond within 14 days with our findings and any corrective action taken.